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Cookie Policy

This Cookie Policy explains how our gaming platform uses cookies and similar technologies to enhance your browsing experience, maintain security, and provide personalised services. By accessing and using our website, you acknowledge that you have read, understood, and agree to the practices described in this policy. We are committed to transparency regarding data collection and processing in accordance with South African privacy legislation and international standards. Last updated: January 18, 2026.

Understanding Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit our website. They serve multiple purposes, from remembering your preferences to tracking your activity across pages. Beyond traditional cookies, we also utilise similar technologies including web beacons, pixel tags, local storage objects, and session identifiers. These technologies work together to create a seamless gaming experience while helping us understand how players interact with our platform. Each technology has specific functions that contribute to either essential website operations or enhanced user experience features. Understanding these distinctions helps you make informed decisions about your privacy preferences.

Types of Cookies We Use

Our platform employs several categories of cookies, each serving distinct purposes in our gaming ecosystem:

  1. Essential Cookies – These are necessary for basic website functionality, including account authentication, security verification, and prevention of fraudulent activities. Without these cookies, you cannot access your player account or place bets.
  2. Performance and Analytics Cookies – These track how you navigate our site, which games you prefer, and where you spend most time. This data helps us optimise server performance and identify technical issues.
  3. Personalisation Cookies – These remember your language preferences, currency selection, favourite games, and display settings to customise your next visit.
  4. Marketing and Advertising Cookies – These enable us to deliver targeted promotions and track campaign effectiveness across different channels and devices.
  5. Third-Party Cookies – Partner services including payment processors, customer support platforms, and affiliate networks may set their own cookies for transaction processing and service delivery.
  6. Social Media Cookies – If you interact with our social media integrations, these platforms may set tracking cookies.
  7. Consent Management Cookies – These record your cookie preferences and consent choices.

Purposes and Functions of Cookie Technology

Cookies serve critical functions that directly impact your gaming experience. Essential cookies enable secure login processes, maintain your session across pages, and detect suspicious activities that could compromise your account security. Performance cookies collect anonymous data about site speed, user pathways, and feature usage, allowing our technical team to identify bottlenecks and optimise game loading times. Personalisation cookies reduce friction by remembering your language, default currency, and saved game preferences, eliminating repetitive setup processes. Marketing cookies help us understand which promotional campaigns resonate with different player segments, enabling us to deliver more relevant offers. Analytics cookies provide aggregate insights into player behaviour patterns without identifying individuals, helping us develop new features and improve existing ones. Together, these functions create an efficient, secure, and tailored gaming environment.

Legal Basis and Compliance Framework

Our cookie usage operates under multiple legal frameworks. In South Africa, we comply with the Protection of Personal Information Act (POPIA) and relevant gambling regulations administered by provincial authorities. Essential cookies are deployed on the legal basis of contractual necessity—they are required to deliver the services you have agreed to use. Analytical and performance cookies rely on legitimate interests, as optimising our platform benefits all players. Marketing cookies require explicit consent, which you provide through our consent management interface. We do not use cookies for purposes that conflict with South African data protection principles. Our compliance approach also addresses international standards, ensuring that players from different regions receive appropriate data protections. We regularly audit our cookie practices to maintain alignment with evolving legislation.

Managing Your Cookie Preferences

We provide comprehensive tools for managing cookie settings on our platform. Upon your first visit, a consent banner appears allowing you to accept all cookies, reject non-essential cookies, or access our detailed preferences centre. Within your account settings, you can modify cookie preferences at any time without affecting essential cookies required for account access. The preferences centre displays each cookie type with explanations of its function, retention period, and associated third parties. You can granularly control performance, marketing, and personalisation cookies while maintaining the essential cookies that enable secure gaming. Your consent choices are saved in a consent management cookie and respected across future visits. If you withdraw consent for certain cookie categories, we immediately cease deploying those cookies, though previously collected data continues under the original consent basis.

Disabling Cookies Through Browser Settings

All major web browsers allow you to control cookie settings independently from our platform:

  1. Google Chrome – Click the menu icon, select Settings, navigate to Privacy and Security, click Cookies and other site data, and choose your preferred cookie management option.
  2. Mozilla Firefox – Open Preferences, select Privacy & Security, scroll to Cookies and Site Data, and configure your chosen settings.
  3. Apple Safari – Click Safari in the menu bar, select Preferences, open the Privacy tab, and adjust cookie handling preferences.
  4. Microsoft Edge – Click the menu icon, select Settings, navigate to Privacy, search and browsing, and modify cookie preferences.
  5. Opera Browser – Access Preferences through the menu, select Privacy & Security, and manage cookies accordingly.

Disabling cookies may impair certain website features, particularly those related to account security and game functionality. We recommend using our platform’s consent management tools rather than complete browser-level cookie disabling, as this allows essential cookies to function while restricting optional categories.

Third-Party Cookies and Partner Technologies

Our gaming platform integrates with multiple third-party services that deploy their own cookies. Payment processors require cookies to securely process deposits and withdrawals. Analytics partners including Google Analytics use cookies to generate aggregate statistics about site performance. Customer support platforms use cookies to maintain chat histories and ticket tracking. Affiliate and marketing partners track referral sources and campaign conversions. Each third-party service maintains its own privacy policy governing cookie usage. We exercise due diligence in selecting partners and ensure contractual obligations requiring compliance with South African privacy legislation. However, we do not control third-party cookie practices directly. You can review third-party privacy policies through links in our footer or contact our support team for specific information about any integrated service.

Your Rights and Data Subject Protections

Under South African law, you possess specific rights regarding cookies and data collected through them. You have the right to know what cookies we use and their purposes, which we satisfy through this transparent policy and our consent management interface. You can access the personal information we hold about you, request corrections to inaccurate data, and in certain circumstances, request deletion of collected information. The right to withdraw consent applies to all non-essential cookies at any time without penalty. You can request that we cease using your data for marketing purposes, and we will comply within specified timeframes. If you believe we have violated your privacy rights, you may lodge a complaint with the Information Regulator or pursue other legal remedies available under POPIA. We maintain data retention schedules ensuring cookies are deleted after their functional purpose expires, typically ranging from session duration to two years for analytical data. Contact our privacy team to exercise any of these rights or request detailed information about our cookie retention practices.